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Pulse FAQ's

I am not able to login using the merchant code provided. What should I do?
If you are using Android and if you have updated your Pulse, then generate a new merchant code. If you are using IOS, then update the App and insert...
Tue, 21 Jun, 2016 at 5:25 PM
The individual cards(Order Online, Virtual Number, POS and Third Party Order - Zomato and Swiggy) does not add up to the top black card. Why is this happening?
If your restaurant is using LimeTray Point(POS), then the top black card will match Point details. This is because POS is a central system and POS details...
Tue, 21 Jun, 2016 at 5:26 PM
How do you calculate orders from Virtual Number?
Every unique call in every two hours with call duration more than 30sec is counted as an order and then we multiply it with the avg basket size.  
Tue, 21 Jun, 2016 at 5:26 PM
I just punched in an order in the POS, the same does not reflect on Pulse. What should I do?
POS data takes around 10-15 minutes to be synced and be reflected on Pulse. So, all you have to do is wait.
Tue, 21 Jun, 2016 at 5:27 PM
What happens if I press 'Try Now' for any product/service?
Am email is sent to LimeTray Customer Success team indicating that the client requested for Integration/Product. 
Tue, 21 Jun, 2016 at 5:27 PM