Virtual Number Queries

Can I use my existing number with a virtual number?
Yes you can. You just need to have call divert activated on your device.
Tue, 21 Jun, 2016 at 5:11 PM
The preferences I give to you for blocking, will I surely get them?
No. In most cases, we ask for 3 preferences for numbers so that whichever is available can be blocked and allocated to you. But since this is totally in h...
Tue, 21 Jun, 2016 at 5:12 PM
What is the timeline for getting IVR activated?
Generally, the whole process of blocking and activating an IVR takes 5-7 working days but sometimes if national holidays fall in between then they are not...
Tue, 21 Jun, 2016 at 5:12 PM
I want to incorporate a multi-level IVR setup with sub-extensions, is it possible?
Yes it is possible but the complexity of IVR will determine whether it will be feasible at our end and how much cost will be involved. This one time devel...
Tue, 21 Jun, 2016 at 5:13 PM
How and when I can change my plan if am not satisfied with the current plan?
You can change you current plan to other preferred plan anytime by contacting the POC. The change in plan will be implemented from the next month of appli...
Tue, 21 Jun, 2016 at 5:17 PM
I am not getting email notifications for the calls on my IVR number?
There might be server issues for sometime due to too much load on the server at that moment. Incorrect mapping of email-id to the IVR number. A flag could...
Tue, 21 Jun, 2016 at 5:18 PM
Calls not visible on the DA?
DA might not be installed with proper Merchant code. Backend mapping might have been affected by some technical glitch. This would be taken care by the pr...
Tue, 21 Jun, 2016 at 5:18 PM
Why is there a lag on the call before welcome message is played?
If its a recording message, the lag would exist for 3-4 times before its cached on the server. If its not a pre recorded message, then it’s a service prov...
Tue, 21 Jun, 2016 at 5:21 PM
Why are my IVR calls not connecting?
It’s most probably a telecom operator issue. We will get it checked through the service provider.
Tue, 21 Jun, 2016 at 5:21 PM
What is IVR and Virtual Numbers?
IVR stands for Interactive Voice Response. In simple terms, this is generally a text to speech recording that plays when a Virtual Number is called. T...
Tue, 21 Jun, 2016 at 5:22 PM